TERMS & CONDITIONS

Please note:

• The author is responsible for the accuracy of information.

• Please pay as soon as possible

• Please see limitation of liability below.

To receive the best service, please:

• book your job in advance so we can allow enough time for the job

• provide us with a sample of the document

• advise us of any budget constraints

• be available to answer questions that arise.

You'll remain in control of the content and look of your document. We ensure this by:

• using your style manual (if available)

• following your instructions carefully

• respecting and preserving the writer's 'voice'

• checking with you before making big changes

• using 'Track Changes' - you accept or reject all changes

• using 'Comments' to explain changes or to raise issues

• meeting your deadline.

Estimates and quotes

We provide estimates and quotes on all work, if a sample of the document is provided. Please submit 2500 words to thornedheartpress@gmail.com and allow 24-48 hours for a response. 

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An estimate is the approximate amount of time we believe it will take to complete the services required, based on word count. Once we've started editing, if we believe the price will exceed the estimate by more than 25%, we'll let you know as soon as possible. If you ask for changes to our service after we've started work, the price will change accordingly.

Payments policy

Please pay as soon as possible. Private individuals, please pay within 7 days of invoice date. All payments are accepted via PayPal.

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We accept all major credit cards through the PayPal secure payment system. PayPal transactions incur a 3.5 to 5% fee.

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We won't share your information with anyone else without your consent. We're also happy to sign a confidentiality agreement if requested.

Please contact us if you have any questions.

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Contracts

We normally use emails as the contract between you and us, and summarize the job details on a job summary and estimate sheet that we'll share with you. However, if you would like something more comprehensive, please ask. We have a detailed, formal contract that can be adapted to your needs, or you are welcome to draft one to suit your needs.

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Complaints policy

If you have any concerns, please raise them directly with us, immediately. We will address them promptly. If the issue cannot be resolved to your satisfaction, we will refund your money.

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Limitation of liability

We provide editing suggestions and advice in good faith and to improve documents according to our experience. We do our best to eliminate as many errors from your document as possible, and strive for 100% success. However, due to the nature of this work, we cannot guarantee perfection, and we are not responsible for omissions or errors in clients' documents. Please check all documents carefully before publication.

If you have any doubts about the content or legality of your publication (for example, issues to do with libel, slander, plagiarism, copyright infringement, due credit), we recommend that you raise this with your organisation, and contact your lawyer for legal advice. We are not responsible for the content or legality of your publication.

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Thank you for taking the time to read the terms and conditions, and we look forward to working with you!